SMCLOGO
Help & Information Page

Ordering from SMC

Who are we?
Sinergy Merchandsing Concepts, Inc. is the exclusive provider of certain artsits merchandise and products. We operate their online stores and deal with the merchandise aspect of their business. Any other inquiries regarding the business of the artist will either be ignored or forwarded the appropriate party.

Pay Pal Shopping Cart
The shopping cart is where you put products you intend to purchase. If you wish to purchase more than the items you have placed into your cart, please press the continue shopping button.

Any other method besides PayPal?
Not at this time, we have found that PayPal is the safest and most secure method of payment.

Do you accept International Orders?
Yes we do accept international orders,
please contact us or go to the appropriate country/region for your order.

All international orders are responsible for all duties and taxes incurred upon delivery.

Customer Service Inquiries

If you have sent us a question regarding your order or a future order, we will respond to you within 24 hours during normal business hours.
Monday through Friday 9:00AM-5:00PM CST

Unsecured Items on Checkout Page?
The items that are unsecured on the shopping cart page are the graphic images located at the top of the paypal checkout page. All this means is the graphics are being brought in by a different site other than paypal.

If you prefer to place your order by mail:(certain artists only)
You may fill out the mail order form and send a copy of it to
SMC
PO Box 1908
Spring Hill, TN 37174

For faster service you may also fax your order to 714.989.8008
We will not send your order until we receive full payment. Your order will be canceled if your payment is not received within 14 days of receiving your faxed order form.

Tennessee State Sales Tax
All TN residents will be charged the appropriate sale tax.

Order Processing
All in-stock orders are processed and shipped within 2 business days.

Payments
We accept payment via Mastercard, Visa, Check Card and PayPal. Mail orders can be paid by check or money order. Please do not send cash. We will not be held responsible if you send Cash and it gets lost in the mail. All orders made with personal check payments will be held until funds have cleared. There will be a $25 processing fee for each returned check.


Domestic Shipping
Shipping charges are determined by the total weight of your order. The total shipping cost will be shown to you prior to your checkout. All orders will be shipped either USPS priority Mail (2-3 days), Fed Ex Ground, First Class Mail, or Parcel Post.. All payments for shipping include handling& processing charges.


International Shipping (Including Canada & Mexico)
Our default international carrier is USPS. The USPS does not provide delivery confirmation or tracking for parcel post or air mail. If you wish to have these services added to your order.
The shipping amount will be different.
The customer is responsible for all duties and taxes incurred upon delivery.

If you have any questions or concerns regarding shipping internationally, please send an e-mail to the following address. websales@smcincorporated.com


Additional Shipping Information
Please Note: On U.S. holidays, order processing and/or shipping may be slightly delayed. The U.S. Postal Service does not ship or deliver on the following dates:

Holiday  
New Year's Day  
Martin Luther King, Jr. Day  
Presidents Day  
Memorial Day  
Independence Day  
Labor Day  
Columbus Day  
Veterans Day  
Thanksgiving Day & Friday After  
Christmas Eve & Day  


Backorders
If one or more items from your order are out of stock, we will notify you via e-mail that your order is backordered. If an item becomes discontinued, we will contact you in the same manner we received your order [via e-mail or U.S. mail]. We ship the in-stock items immediately and then ship the backordered items separately when they come in. If your order requires two shipments due to backorder, you will only be charged for shipping the initial order.


Returns Policy
SMC will be happy to return or exchange any items that have not been washed, worn or imprinted within 30 days of purchase. Once CD's, cassettes, videos, or packaged non-wearables are opened, we cannot accept any returns or exchanges. Please contact us prior to sending back any merchandise. Shipping and handling charges are nonrefundable. If SMC is at fault for sending the wrong item or size we will reimburse your shipping expenses. If SMC is not at fault, no shipping charges will be reimbursed.


Customer Service
If you have any questions, comments or concerns, please send an e-mail to the following address.
websales@smcincorporated.com


Questions or concerns?
E-mail us at websales@smcincorporated.com

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Sinergy Merchandising Concepts Inc.